Policies & Procedures
Normal production time is 8-10 days, however 2-5 day rush service is available. *Rush orders may still use all of the following procedures available to crate the artwork. A phone call confirming the rush order is required. Rush orders are not the easiest job to do, however EXPLOSION SPORTSWEAR'S trained professionals will make sure it gets done for YOU!
SHIPPING
All orders will be shipped via UPS or Federal Express. We cannot be responsible for any delays of your order due to bad weather conditions or the negligence of the carrier.
BROKEN ITEMS
If any items arrive broken, please call our customer service representatives with the provided contact information listed below. A glass breakage claim will be filed in your behalf with the carrier. Replaced items are not guaranteed to arrive in time for your event; however we will try our best!
PAYMENT
Before we can begin working on your order, we must receive a financial commitment. We accept checks, money orders, credit/debit card (Visa, MasterCard, Discover and American Express.) Online orders can be paid via credit/debit card to telecheck. All online transactions are transmitted securely through secure socket layer technology.
All checks should be made payable to EXPLOSION SPORTSWEAR. We will not accept multiple checks for a group order. You will be subject to a $25.00 per check processing fee for any returned checks.
For campus wide orders (I.E. Panhellenic, Recruitment, Greek Week, etc.) Groups and organizations can submit a $50.00 artwork deposit so we can begin work on their art. The remaining balance must be paid in full or we must receive a copy of a school purchase order for the remaining balance before we will produce and ship the order.
ART
Custom artwork must be mailed, faxed, or electronically transmitted to insure accuracy. Did you know we post designs on our website for you to use and generate ideas from? If necessary, our art department will make changes to our artwork to customize it for your event. You will be e-mailed a secret password so you can view your artwork online by clicking the approve art icon. You must approve your design by submitting and e-mail to the contact information listed below. Your work order will not go to print until we receive an approval by phone and by email. Failure to approve your artwork in a timely manner may push back the delivery date of your order. Explosion Sportswear is not responsible for any delay in order delivery caused by a delay in artwork approval. In additon, we do offer free artwork for our Greek Licensed customers, however only up to 3 revisions, if the art is still not approved after 3 revisions, then there will be a $25.00 charge for each additional revision requested, and if you decide to totally change your whole design idea after you've already had 3 revisions or more then there will be a $50.00 art charge. We reserve the right to display artwork created for our portfolio for the purposes of advertising, and have the right to refuse to create or print artwork that is unlawful, inappropriate, or does not have written permission from the original owner.
LOGO & DESIGNS
The display of any design or logo in this catalog/website is for demonstration purposes only and does not indicate or imply that any such designs or logo may be reproduced without authorization or the owner of any trademark, copyright or other right in such design or logo. The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual originally is the owner of all trademarks and copyrighted materials contained therein or has obtained any required consents or authorizations from the owner(s) to print such material. The customer also represents that by authorizing Explosion Sportswear to perform labor, whether physical or intellectual that they have the full authority to purchase and grant the rights to the seller to manufacture and sell any design or product that is made. The customer agrees to hold Explosion Sportswear harmless from any fees, lawyer costs, lawsuits, fines, etc. The depiction of any design or logo in our catalog or website is for demonstrational purposes only and does not imply that anything in the catalog or website can be recreated without proper written authorization from the original owner.
PRINT PRODUCTION
Unique Locations – Printing over seams, zippers, collars or other unique locations will lead to ink build ups, coverage and consistency issues.
Production Time begins once a complete Purchase order, acceptable art file and garments are received.
Discharge Limitations – Discharge inks will only work on 100% cotton material. An exact PMS match is not possible and the imprint color will vary based on the color shirt and dye lot.
Dye Migration Warning on Polyester – Dye migration is a problem caused by dyes in polyester fibers transferring to and changing the color of plastisol inks. The colors most likely to migrate are red, maroon, kelly green, and some of the darker blues. Dye migration may appear immediately after the ink is cured, or hours, days, or up to two weeks later. Target cannot control dye migration and is a risk the customer must accept when printing on polyester or partial polyester garments.
CANCELLATIONS
All orders are custom-designed based on the customer’s instructions at the time of ordering. For group orders there is a minimum cancellation fee of $100.00 your group may also be charged and additional re-stocking fee if we have already ordered garments. If your order has already been printed it cannot be cancelled. To avoid cancellation charges, please be sure you have the approval from you entire organization before we begin any work. No cancellations will be accepted for finished merchandise. Cancellations prior to production will be billed for all charges incurred up to that point. Cancellations must be confirmed in writing.
RETURNS
There are no returns unless the items received are defective, incorrect, or the garment is not the correct item that was originally ordered. Please keep in mind, before every order prints; the customer approves the order. Once, we have received the garments, up until the day they are shipped out, the order is counted 3 times for accuracy of the quantity ordered, which guarantees the correct shirt sizes to be shipped. If a problem does exist with your order, please contact a customer service representative at the contact information listed below. Item(s) cannot be returned more than three days after receipt.
CONTACT INFORMATION
For artwork approval, to place an order, questions, comments and concerns please contact a customer service representative at the contact information listed below.
T (866) 800-1900
D (602) 276-4312
F (602)-276-4315
E-mail: customerservice@explosionsportswear.com
